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7 Crisis Management Secrets for Your Small Business from a Two Star General

Major General (RET) Mike Diamond shared 7 crisis management tips from his military days that can be applied to your small business.

He sees a common complacency with a lot of small businesses when it comes to digital matters.

“Even after they’ve been bitten and hurt, they don’t do anything to correct it,” he says. He suggests abandoning the attitude that any specific crisis can only happen once and adopting a more proactive approach.

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